Privacy Policy.
Our privacy policy:
The LuneNoire brand, the LuneNoire.com and LuneNoire.fr websites are the exclusive property of the company RITUALIST.
RITUALIST keeps some of your data securely for your needs.
We use your information to improve your customer experience while protecting your data.
Your personal information will be automatically deleted if your RITUALIST account has been inactive for 3 years.
We will send you an email to notify you that your account has been deleted.
At RITUALIST, we 100% protect the confidential data of our customers as well as that of our visitors.
Use of your data and why: All answers are available below.
For more information, do not hesitate to contact our customer service at: contact@lunenoire.fr
Using your contact details and name:
Your identity and your postal and e-mail addresses are necessary for us to send you your orders. This information is also useful for us in order to send you information by email (updates of your order, delivery information, etc.). Your contact details are necessary for us to detect fraud and protect you against it.
Using your date of birth:
Your date of birth is useful for us to protect minors and detect fraud in order to protect you against it.
Using information about your gender:
We use information about your gender to facilitate your journey on our site and direct you more quickly to the articles you are targeting. We also need this information to send you relevant e-mails (newsletters).
Using your payment information:
The LuneNoire e-commerce site pays full attention to security issues concerning Internet payment. Bank details are processed and stored only by our bank and are never in the possession of RITUALIST or wwwLuneNoire.com.
Using your contact history:
We need your contact information to provide you with the best possible service and so that our Customer Service can best assist you.
Using your purchase history:
We need your purchase history to manage returns and support requests in order to provide you with the best possible service and respond to all of your requests.
Use of information about your browsing through your computer or mobile phone:
This is information you give us when you browse our site such as your IP address, the type of device used and how you use our site. We need this information in order to improve our site and give you the best possible online shopping experience.
RITUALIST does not do not require you to provide this information. Indeed, you have the right and the possibility not to do it however it is possible that you cannot place an order on our site.
Sharing your information:
RITUALIST does not sell your personal information to third parties (including your name, address, email or credit card information).
In order to offer you the best possible service, we share your data with the companies that take care of your order such as: </ p > * Warehouses, order pickers, delivery companies and payment providers
* The professionals responsible for running our site (digital partners)
* The police authorities and fraud enforcement agencies who help us prevent fraud
Newsletters:
In the case where you have authorized us to do so, we will send you e-mail newsletters to keep you informed of our news and introduce you to new articles.
To stop newsletters: You can stop receiving our newsletters at any time. To do this, simply click on “unsubscribe” at the bottom of the newsletter you received by e-mail. Once that’s done, we’ll update your profile to make sure you don’t receive any further newsletters.
Keeping your information:
We keep your information for the life of your account. From 3 years of inactivity on your RITUALIST account, we will delete your account and your personal information. Your information is also kept for legal or regulatory obligations, to settle disputes, to prevent fraud and abuse or to enforce our terms and conditions.
Cookies:
A cookie is a text file stored by a website on your computer or mobile phone in order to collect data about your browsing on that site.
We use cookies to identify the sections and pages you visit in order to facilitate your navigation and your online experience as well as to improve our services.
Your rights:
You benefit from rights regarding your personal information. Here are the rights you have in this regard.
You have first of all the right to have access to the personal information that RITUALIST has about you and you have the right to be informed of how we use that information. In the event that we have false information about you, you can modify your personal information as soon as you wish directly in your LuneNoire account.
You have the right to ask us to delete your personal information or to stop using it in certain circumstances. The rights of access, rectification and opposition can be exercised by contacting the company RITUALIST by post addressed to RITUALIST – Legal Department – 231 rue Saint-Honoré 75001 Paris, or by email at contact@lunenoire.fr in mentioning the title: “exercise of rights / personal data”. You can stop receiving newsletters as soon as you want (just click on “unsubscribe” at the bottom of the newsletter you received by e-mail). Finally, in the event of difficulty in exercising your rights, you have the right to contact the National Commission for Informatics and Freedoms in France.
RITUALIST may make changes to the handling of your data. In this case, we will communicate these changes on our site.
If you have any questions or want to comment on this information, please do not hesitate to contact us. do not hesitate to contact us. You can contact us at the following address: contact@lunenoire.fr